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<strong>GENERAL INFORMATION</strong><br><br> <ul> <li> These general conditions form an integral part of the online sales contract stipulated via the Internet between the buyer, who will hereinafter be referred to as the "CUSTOMER", and the company PROMOLINE SRL which will hereinafter be referred to as the "SELLER", and regulate the phases thereof. preliminaries, conclusion and execution. </li> <li> By ticking the "I accept the terms and conditions" box during the online purchase procedure, the Customer accepts all the contractual conditions proposed and reported below. In the absence of such express acceptance of the General Conditions, it will not be possible to complete the online purchase procedure. </li> <li> The Supplier reserves the right to modify the General Conditions at any time and without notice. In any case, the modifications will not have value for purchase orders received and concluded before the publication of the modifications on the website. </li> <li> By accepting the General Conditions and sending the purchase order, the Customer expresses consent for all communications to be sent and received via email. The Customer will also be responsible for the correctness of the email address provided and for all information entered in the purchase order or in his/her account. </li> <li> It is the Customer's responsibility to carefully read these General Conditions of Sale and all the information useful for the purchase present in the "info" section of the website https://www.promoline.net. </li> <li>For any questions regarding the General Conditions of Sale, complaints, guarantees, privacy, notice of withdrawal and refund, the Customer must contact:<br> PROMOLINE SRL Strada Consorziale del Novarino 16/18 23807 Merate (LC) VAT number IT00778660134 </li> </ul><br> <strong>DEFINITIONS</strong><br><br> <ul> <li>Customer: means any person (natural person or legal entity) who purchases the Products through the Website https://www.promoline.net.</li> <li>PROMOLINE SRL: means the company that offers the Products on the Website https://www.promoline.net for retail and/or wholesale sale</li> <li>Parties: jointly means PROMOLINE SRL and the Customers.</li> <li>General Conditions of Sale: these mean the general conditions of sale.</li> <li>Purchase Orders: means purchase orders for Products sent by Customers, following the procedure indicated in the "Purchase Order and Order Confirmation" section of the General Conditions of Sale.</li> <li>Order Confirmation: means the message sent by e-mail from PROMOLINE SRL informing Customers of acceptance of the Purchase Order.</li> <li>Graphic Draft: File processed and sent by the Seller to the Customer containing the graphics requested by the Customer for the customization of the products;</li> <li>Order cancellation due to non-payment: The Order is canceled and the contract does not produce effects because the Customer has not paid within fifteen days of receiving the Order Confirmation;</li> <li>Order cancellation due to non-acceptance of the Graphic Draft: The Order is canceled because the Customer has not accepted the Graphic Draft;</li> </ul><br> <strong>1. OBJECT OF THE CONTRACT</strong><br><br> The object of the contract is the sale of clothing and gadgets, neutral or personalized, upon request of the Customer with printed or embroidered graphics, which the selling company offers for sale online, or using the remote sales system via the Internet, through the site https://www.promoline.net <br><br> <strong>2. CONCLUSION OF THE CONTRACT</strong><br><br> <ul> <li>The publications of information, services and products through the website https://www.promoline.net do not constitute a binding offer pursuant to art. 1336 c.c.</li> <li>By sending the purchase order, the Customer declares to have fully accepted these General Conditions of Sale and to have read all the information contained in the "info" section of the site https://www.promoline.net </li> <li>The purchase contract, both for the neutral product and for the customized product, will be considered concluded between the Parties when the Customer receives the order confirmation email from the Seller containing the summary of the order purchase made by the Customer.</li> <li>The Parties expressly establish that the Seller will execute the contract only after receiving payment following the order placed. In the event that the Customer does not make the payment within fifteen days of receiving the Order Confirmation email, the purchase made will be cancelled.</li> </ul><br> <strong>3. PURCHASE ORDER AND ORDER CONFIRMATION</strong><br><br> The Customer will be able to purchase the chosen items by accessing the "Products" section of the website https://www.promoline.net or by clicking on the "link" contained in the email sent by the Seller following the telephone request made by the Customer. The purchase order will be automatically acquired by the website at the end of the procedure for entering all the required data. Throughout the data entry phase and before sending the purchase order, the Customer will be able to identify and correct any data entry errors by following the instructions indicated from time to time. The correct receipt of the purchase order will be confirmed by PROMOLINE SRL via e-mail sent to the e-mail address provided by the Customer.<br><br> For neutral products, once the purchase order has been placed and the order confirmation email has been received, the Customer will no longer be able to cancel the order placed and the contract will be executed. Any exceptions may be permitted upon written agreement between the parties and may result in penalties to be paid by the Customer.<br> For customized products, once the Purchase Order has been placed and the Order Confirmation email has been received, the Customer must expressly accept the "Graphic Draft" relating to the customisation. Before accepting the "Graphic Draft" or in the event of non-acceptance of the same, the Customer may cancel the order by sending an email indicating the Order number and the reason for cancellation. In this case the Seller will refund the amount paid by the Customer by deducting the costs of returning goods to its supplier for the products purchased pursuant to the purchase order received and the costs for the graphic processing not accepted. Before making the refund, the Seller will communicate by email the amount of the deduction and the remaining price that will be refunded. It is the Customer's responsibility to indicate the payment instrument chosen to receive the refund. In the event that an order for personalized products is initially placed, the Customer may change it to an order for neutral products provided that the customization has not already begun and that the products are the same ones included in the original order. Therefore, in the event that this choice is made by the Customer during or after the processing of the "Graphic Draft" by the Seller, the cost of €50.00 plus VAT will be charged for the graphic processing carried out and not used by the Customer. . The parties agree that the higher amount will be deducted from any difference owed by the Seller to the Customer deriving from the lower cost of the order of neutral products compared to the higher cost of the order of personalized products.<br><br> <strong>4. PRICES AND SHIPPING COSTS</strong><br><br> All the prices of the goods contained in the online catalog are expressed in euros for all countries adhering to the Single Currency, for third countries the prices will be expressed in the currency adopted by each individual country. All prices must be considered exclusive of VAT.<br><br> Shipping costs, where applicable, are indicated at the end of the purchase order issuing procedure and before making the payment. Shipping costs, for specific customer needs, may undergo price variations. In this last case the supplier will communicate to the Customer the total amount of shipping costs and the Customer must confirm acceptance by e-mail.<br><br> The shipment will be marked with an identification number issued by the courier and, thanks to the online "Follow your order" function present in the order confirmation email, the Customer will be able to monitor the shipment at every stage by clicking on the shipping number that will direct you to the online "Order Tracking" function provided by the courier. This function will only be available after the products have been delivered to the carrier. By accepting the general conditions the customer accepts the carrier selected by the seller.<br><br> The Order Confirmation will indicate the total amount to be paid for the purchase made, including VAT where due and with an indication of shipping costs and any other additional costs. This total amount will constitute the total amount due by the Customer in relation to the Order placed.<br><br> <strong>5. DELIVERY OF PRODUCTS</strong><br><br> The product will be delivered to the Customer, barring unforeseen circumstances, within the deadline indicated in the email communication containing the order confirmation sent by the Seller. This date is however to be considered indicative and, in any case, the product will be delivered strictly within the maximum period of sixty days from the date of receipt of the Order Confirmation by the Customer and, in any case, presupposes that it has been duly carried out. payment.<br><br> The Seller, at its discretion, decide to make multiple partial deliveries. However, in this case, the Customer will not be burdened with any additional costs compared to those expected for a single delivery. Delivery is always made by the courier on the ground floor.<br><br> Goods travel at customer's risk and danger. The shipment carried out by the Seller is to be considered in a single location which will be indicated by the Customer during the online purchase procedure.<br><br> In the event of the Customer's absence at the time of delivery, a notice will be issued following which the Customer must promptly contact the Seller or the carrier to agree on the delivery methods.<br><br> Upon delivery, it is the Customer's responsibility to verify that the packaging is not damaged or tampered with and, in such cases, he must specify this in writing in the carrier's delivery document by adding the wording "accepted with reserve", indicating the visible signs of damage or tampering. By omitting this procedure, the Customer will not be able to request compensation for damages from the carrier.<br><br> The Seller is excluded from any liability for delays, omissions and disservices in deliveries, attributable to fortuitous circumstances or force majeure as well as for any reason inherent to services provided by third parties such as, by way of example, the services offered by carriers for the shipment of goods. products.<br> The Customer, accepting as purely indicative the delivery date indicated in the Order Confirmation email sent by the Seller and accepting the maximum delivery date of sixty days, always from the Order Confirmation date, may however request a different delivery date from the Seller and specifies that it will have the value of an "essential term".<br><br> In this last case, you must send, strictly on the same day as the order, an email to the Seller indicating the Order number and the date chosen as the "essential deadline" for receiving the product. The Seller will respond promptly by email accepting or rejecting the proposed "essential term".<br><br> In the event that the Seller accepts the "essential term" requested by the Customer, the contract will be executed; in the event of refusal, the amount paid by the Customer at the time of the Purchase Order will be promptly refunded. Failure to comply with the "essential term" accepted by the Seller entails the Customer's right to a refund of the sum paid for the purchase, but excludes any liability of the Seller for direct and indirect damages of any nature suffered by the Customer.<br><br> <strong>6. EXPRESS SERVICES</strong><br><br> The "Express Service" is synonymous with 100% priority and has been designed to meet the multiple needs of customers who need orders to be processed quickly.<br> This service provides priority processing and delivery of the ordered products within a pre-established day. “Express Services” involve an extra additional cost, automatically determined by the system during the purchase phase based on the item chosen, the quantity and the destination, and are subject to limitations and restrictions. The specification of the additional services offered can always be consulted in the "info" section of the Website https://www.promoline.net or with direct access via the following link https://www.promoline.net<br><br> The Customer who makes a purchase using the "Express Service" is guaranteed an immediate processing process and reimbursement of the additional cost incurred in the event of failure to deliver the products by the pre-established date chosen during the purchase phase, with the exclusion of any facts not attributable to PROMOLINE SRL such as, by way of example, the delay in confirming the "Graphic Drafts" or the incorrect shipping address indicated by the Customer, as well as delays attributable to the carrier or due to causes of force majeure and supervening impossibility.<br ><br> <strong>7. PRESS SERVICE</strong><br><br> The only "Print Service" is provided by PROMOLINE SRL to customers who already own the products to be customized. Whether they are clothing or gadgets, the customer must send the products to be customized to the PROMOLINE SRL headquarters at his own expense.<br> The Customer, making use of the Print Service only, accepts the possibility that during processing some products may be ruined (faulty products), in which case PROMOLINE SRL will only reverse the cost of the Print Service and, in no case, can it ever be held responsible for the cost of the product which will be borne by the Customer.<br> The Customer also accepts that no responsibility can be attributed to PROMOLINE SRL for the deterioration of the products waiting to be printed in the event of flooding, fire, theft and/or any circumstance that does not depend on fraud committed by PROMOLINE SRL.<br ><br> <strong>8. PAYMENTS</strong><br><br> Payment for the products can be made using one of the following types and methods:<br><br> Payment type:<br> - credit card<br> - bank transfer<br> - PayPal<br> - Cash on delivery (only for the balance by bank check or cash up to €2,999.00)<br><br> Payment Methods:<br> - 100% advance payment (credit card, bank transfer and PayPal)<br> - 30% advance (credit card, bank transfer and PayPal)<br> - 70% balance (bank check or cash)<br><br> A 3% commission is applied to payments made with credit cards and PayPal on the amount displayed "in the cart" for administrative rights to manage the payment instrument.<br><br> Payment by credit card takes place directly on a secure server (SSL) with a 128-bit encryption key to guarantee total security of the transaction and is managed directly by the banking institution. The Seller does not have access to the credit card data either at the time of sending the payment or subsequently.<br><br> For payments made by bank transfer, the execution of the contract will be deferred until the actual crediting to the Seller's current account.<br><br> <strong>9. CUSTOMIZED GOODS</strong><br><br> Customized products will be created based on the information and indications provided by the Customer. The Seller assumes no responsibility in the event of incorrect information being sent by the Customer, and is not responsible for the legitimacy of images and contents of the material provided by the Customer.<br><br> The Seller sends by e-mail the drafts relating to the goods to be customized according to the instructions previously provided by the Customer; in no case can the Seller be held responsible for any errors in copying, transcription or reconstruction of logos or designs, as the Customer, by accepting the graphic drafts, declares to have checked, approved them and confirms them for production.<br><br> The Seller is not required to return the material, images and any printing systems supplied by the Customer or specifically produced for it.<br><br> The Seller reserves the right to use the graphics created and sent directly by the customer, limited to the products created, for promotional or advertising purposes through any means of communication.<br><br> The Seller also protects the graphics covered by copyright while maintaining the intellectual property rights on the graphics created from scratch.<br><br> <strong>10. RESPONSIBILITY FOR THE USE OF A COPYRIGHTED PATTERN</strong><br><br> For the "reasons" covered by copyright, the Customer declares under his own responsibility to be the legitimate owner or to have permission to use it having requested and received authorization from the legitimate owner of the rights. The Customer, therefore, releases the Seller from any responsibility should the right holder contact the Seller for copyright infringement and undertakes to keep him harmless from any claims.<br><br> Furthermore, the Customer declares and guarantees that the reasons communicated to the Seller do not violate any further rights of third parties.<br><br> <strong>11. LEGAL GUARANTEE OF CONFORMITY</strong><br><br> The guarantee of conformity of the product sold is twelve months and starts from the date of delivery of the same.<br><br> Il Venditore garantisce esclusivamente che i prodotti sono conformi all’uso a cui sono destinati e che non presentano vizi di conformità.<br><br> I reclami proposti dal Cliente per difformità del prodotto acquistato devono essere proposti in forma scritta mediante e-mail entro otto giorni dalla consegna dei prodotti o dalla scoperta del vizio, sempre entro l'anno di garanzia, pena la decadenza da ogni diritto.<br><br> La mail dovrà contenere: 1) numero dell’ordine effettuato; 2) numero fattura Venditore; 3) data spedizione prodotto (data bolla di spedizione); 4) vizi riscontrati; 5) fotografie del prodotto non conforme con dettaglio del vizio riscontrato; 6) nome e recapiti della persona di riferimento da contattare.<br><br> The Seller reserves the right to examine the validity of the complaints at its headquarters or by examining the photographs attached to the dispute email. The shipping costs for the collection of the spoiled products are borne by the Seller and if the complaint proposed in the manner indicated above is found to be well founded, the Seller will, at its discretion, refund the sum paid or replace the product within 30 days. different.<br><br> This is without prejudice to the Seller's right to return the disputed supply before proceeding with the refund or replacement of the product. In the event that the complaints prove to be unfounded, the Seller may charge the shipping and inspection costs to the Customer.<br><br> <strong>12. PRODUCTION AND TECHNIQUE DIFFERENCES, TOLERANCES</strong><br><br> All products are depicted and made visible on the website “https://www.promoline.net” accurately and corresponding to their characteristics.<br><br> However, the Seller cannot guarantee, given the state of the art, the exact correspondence between the actual product and the image and colors of the same as they may appear on the Customer's monitor. For the same reasons, the Seller cannot guarantee the exact correspondence between the colors of the "Graphic Draft" displayed on the Customer's monitor and the actual ones resulting from the printing process.<br> As regards embroidery, there may be visual differences between what appears on the customer's monitor in the "graphic draft" and the actual result of the embroidery. These differences, despite the workmanship having been carried out to perfection, are based on the better graphic quality offered by the multimedia rendering represented in the "graphic draft" itself.<br><br> The Seller, therefore, expressly reserves the possibility that the product presents minimal differences in relation to the characteristics of the materials, colours, size and embroidery compared to the multimedia rendering representative of the same.<br> Any "quantitative" differences between what was ordered and what was carried out by the Seller are permitted, unless otherwise agreed in writing, with a margin of tolerance of -5% compared to the quantity indicated in the order. Since these are artisanal processes, "qualitative" differences are permitted with a tolerance of 5% on the total number of products of the same type ordered. On orders of multiple products, the 5% tolerance must be understood as referring to each individual type of product.<br><br> In the event that "quantitative" or "qualitative" differences occur, within the limits set out above, a credit note will be generated corresponding to the value of the faulty and undelivered products or a discount voucher of the same amount will be offered. The choice between the credit note or the discount voucher is up to the Customer.<br><br> <strong>13. LIMITATIONS OF LIABILITY</strong><br><br> The type of products present on the site https://www.promoline.net and their availability may vary at any time and the Customer, by accepting these general conditions of sale, accepts that this does not entail any liability on the part of the Seller towards of the same for any change in availability, whether partial or total.<br><br> In the event of unexpected unavailability of a Product indicated as available at the time of sending the Purchase Order by the Customer, the Seller will promptly inform the Customer by e-mail that the product is not available and, in the event that the Customer will not want to replace it with an available one, the amount paid at the time of purchase will be refunded. In any case, the Seller's responsibility for the unavailability of the products is excluded.<br><br> By accepting the general conditions of sale, the Parties agree that the Seller cannot under any circumstances be held responsible for damages of any nature or lost earnings suffered by the Customer due to failure to process the order or failure to deliver the products ordered. .<br><br> Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to natural or legal persons and/or things, caused by non-acceptance, even partial, of an order.<br><br> <strong>14. PRIVACY AND COOKIES</strong><br><br> PROMOLINE SRL, owner of the website https://www.promoline.net, is aware of how important privacy is and undertakes to respect it towards all Customers/Visitors who use the website in accordance with the provisions of the regulation. EU 679/2016 and Legislative Decree 101/2018<br><br> All Customer/Visitor data collected while browsing the website are used and stored by PROMOLINE SRL for the sole purpose of processing the order and making the browsing experience increasingly compliant. No data will in any way be transferred or brought to the attention of third parties except for the purposes and obligations imposed by current regulations and to carry out the task received (for exceptions, consult the information on the use of cookies at the following link: https ://www.promoline.net, information collected by third parties is subject to their privacy policies).<br><br> The complete "privacy policy" of PROMOLINE SRL can be found in more detail at the following link: https://www.promoline.net<br><br> In any case, to proceed with the purchase of the products on the site https://www.promoline.net it is mandatory to have read, accepted and downloaded the information on the "privacy policy" without which it will not be possible to proceed with the purchase. <br><br> <strong>15. RIGHT OF WITHDRAWAL</strong><br><br> For professional customers, the right of withdrawal is not permitted, both for neutral and personalized products.<br><br> <strong>16. APPLICABLE LAW AND JURISDICTION</strong><br><br> The parties declare that they will choose that of the Italian Republic as the law applicable to the contract and the obligations arising from it, to which they fully refer for anything not expressly provided in this contract. In particular, the contract is governed by the rules on electronic commerce (Legislative Decree no. 70/2003), by the Italian Civil Code and by all the rules of the Italian legal system applicable to it.<br><br> Any dispute that may arise between the parties in relation to the interpretation, execution or termination of this contract and of the obligations or responsibilities arising from it will be the exclusive jurisdiction of the Court of Milan and this not only in derogation of ordinary territorial jurisdiction but also with the desire to exclude the optional forums for cases relating to rights of obligation. The Court of Milan cannot undergo changes even for reasons of connection or continence of litigation.<br><br> Pursuant to and for the purposes of art. 1341 and 1342 Italian Civil Code, the Customer declares to have taken careful and specific knowledge and vision of the following clauses and articles and expressly approves and accepts them: 2) Conclusion of the Contract; 3) Purchase Order and Order Confirmation; 5) Delivery of the Products; 6) Express Services; 10) Responsibility for the use of a motif covered by Copyright; 12) Production and Technical Differences, Tolerances; 13) Limitations of liability; 15) Right of Withdrawal; 16) Applicable Law and Competent Court.

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